At BuyBrightLamp, we’re dedicated to illuminating your world with premium lighting solutions while making your shopping experience as bright and seamless as possible. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

Returns & Exchanges

We want you to be completely satisfied with your lighting purchase. If for any reason you’re not happy with your order, we offer a straightforward return and exchange process.

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Items must be in original condition with all packaging and accessories
  • Original shipping costs are non-refundable
  • Customer pays return shipping for non-defective items

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened light bulbs
  • Used portable lighting items (unless defective)

All other products (ceiling fans, light fixtures, lighting controls, etc.) are eligible for return.

How to Return an Item

Step 1: Contact Our Support Team

Email [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product name and reason for return
  • Your preferred solution (refund or exchange)
  • Confirmation that the item is in original condition

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package your item securely and ship to:

BuyBrightLamp Returns
1465 Illinois Avenue
Lake Oswego, OR 97934
United States

Note: For non-defective returns, you’re responsible for return shipping costs. We recommend using a trackable shipping service.

Step 4: Receive Your Refund or Exchange

After we receive and inspect your return (typically within 5 business days):

  • Refunds: Processed to your original payment method within 3-5 business days. Credit card refunds may take 1-2 billing cycles to appear.
  • Exchanges: Your replacement will ship within 1-2 business days via your original shipping method.

Special Cases

International Returns: Customers outside the U.S. are responsible for return shipping costs and any customs fees. Refunds exclude original shipping charges.

Damaged Items: If your product arrives damaged, contact us immediately with photos of the damage. We’ll arrange a replacement at no additional cost.

Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Need Help?

Our customer service team shines bright when helping with returns and shipping questions. Contact us at [email protected] for any assistance.

Thank you for choosing BuyBrightLamp to illuminate your world. We’re committed to your complete satisfaction with every ceiling fan, light fixture, and bulb we sell.