At BuyBrightLamp, we’re committed to brightening your space with our premium lighting solutions. While we strive for perfection in every ceiling fan, light fixture, and bulb we ship, we understand that sometimes a product might not meet your expectations. Our returns policy is designed to be as clear and efficient as our LED lighting.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All returned items must be in their original condition – as bright and untouched as when they left our warehouse – with original packaging and all accessories included.

Important Note: For safety and hygiene reasons, we cannot accept returns on opened light bulbs or used portable lighting items unless they are defective. All other lighting products (ceiling fans, fixtures, controls, etc.) are eligible for return.

How to Initiate a Return or Exchange

Step 1: Contact Our Support Team

Brighten our inbox with your return request by emailing [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear BuyBrightLamp Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Reason for Return: [Please specify] – Preferred Solution: [Refund/Exchange for [Product Name]] I have reviewed the return policy and confirm the item is in its original condition with all packaging. Thank you for your assistance in brightening this situation. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days (as quick as our order processing), our customer service team will respond with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Ship Your Return

Package your item securely (like we would) and ship to:

BuyBrightLamp Returns
1465 Illinois Avenue
Lake Oswego, OR 97934
United States

Note: For non-defective returns, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refunds: Will be processed to your original payment method within 3-5 business days. Credit card refunds may take 1-2 billing cycles to appear.
  • Exchanges: Your replacement item will ship within 1-2 business days with the same shipping method as your original order.

Special Considerations

International Returns: Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. Refunds will exclude original shipping charges.

Damaged Items: If your lighting product arrives damaged (unlike our reputation), contact us immediately with photos of the damaged item and packaging. We’ll arrange a replacement at no additional cost.

Still Have Questions?

Our customer service team shines bright when helping with returns. Contact us at [email protected] for any clarification about our returns process.

Thank you for choosing BuyBrightLamp to illuminate your world. We’re here to ensure your complete satisfaction with every purchase, just as we ensure quality in every light fixture, bulb, and control we sell.