FAQ

We specialize in a wide range of lighting solutions to brighten every space in your home or business. Our product categories include:

• Ceiling Fans (with and without lights)
• Energy-efficient Light Bulbs (LED, CFL, halogen)
• Stylish Light Fixtures (indoor and outdoor)
• Smart Lighting Controls (dimmers, timers, smart home compatible)
• Night Lights (decorative and functional)
• Portable Lighting (lamps, task lighting)
• Decorative Rope & String Lights

Yes! We carry bulbs with standard base sizes (E26, E27, GU10, etc.) to fit most fixtures. Each product listing specifies the base type and recommended uses. For specialty fixtures, please check specifications carefully or contact our lighting specialists at [email protected].

Absolutely! Our Lighting Controls section includes smart bulbs, switches, and dimmers compatible with popular smart home systems. Look for products marked “Smart Home Compatible” in their descriptions.

We ship worldwide to most countries (excluding some Asian and remote regions). During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient delivery methods:

• Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
• Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days before shipping.

For Standard Shipping (DHL/FedEx), you’ll receive a tracking number via email once your order ships. For Free Shipping (EMS), tracking may be limited depending on your location. You can always check your order status by contacting us at [email protected].

All applicable customs and import charges are calculated at checkout where possible. There are no hidden fees – what you see at checkout is what you’ll pay.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

We stand behind every product we ship. If your items arrive damaged or you change your mind, you have 15 days from delivery to initiate a return. Please contact our customer service team at [email protected] to start the process. Items must be in original condition with all packaging.

For damaged or incorrect items, we’ll cover return shipping costs. For change-of-mind returns, customers are responsible for return shipping. We recommend using a trackable shipping method.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Consider these factors:

• Brightness: Measured in lumens (higher = brighter)
• Color Temperature: Warm white (2700K-3000K) for cozy spaces, cool white (3500K-4100K) for task lighting, daylight (5000K-6500K) for workspaces
• Base Type: Check your fixture requirements
• Energy Efficiency: LED bulbs use less energy and last longer

Our product specialists can help – email [email protected] with your needs.

Absolutely! Layering lighting creates the most inviting spaces. We recommend combining:

• Ambient lighting (ceiling fixtures/fans)
• Task lighting (desk/reading lamps)
• Accent lighting (string lights, decorative fixtures)

Pro Tip: Combine multiple items in one order (like light fixtures and controls) to qualify for free shipping while creating a coordinated lighting scheme!